We are seeking a Client Relation Associate- Counsellor for a Dance, Music and Arts training Institute. ,The ideal candidate will be responsible for building and maintaining long-lasting relationships with clients, providing them with top-notch advice and guidance .
As a counsellor, you are responsible for lead generation via process of identifying and cultivating potential customers for the profitability of the business. Leads may come from various sources or activities, for example, online enquiries, walk in, phone enquiry, referrals, mass media, out calling to name a few. The role is responsible for managing the clients (new and existing) by providing quality and consistent customer service at all times.
Responsibilities
- Develop and maintain a strong relationship with Clients.
- Provide expert advice and guidance to clients
- Develop customized solutions for clients' unique needs
- Communicate updates and progress on students with the Guardians.
- Handle client concerns and issues in a timely and professional manner
- Collaborate with colleagues and other departments .
- Maintain a strong knowledge about the institute .
Requirements
- Graduate of any bachelor’s degree (preferably Marketing or Business) or equivalent.
- Has 2 - 4 years minimum experience in the same or related position (with supervisory experience a plus).
- With background in customer service, sales, developing/executing marketing campaigns is a plus.
- Looking for candidates from BPO background.
- Knows how to multi-task, flexible and can work with minimum supervision.
- Excellent communication in English (oral and written).
- With people-oriented skills and a team-player.
- Proficient in using Microsoft documents and other applications.
- Should possess impressive personality.
- Female candidate is a priority for this position.
Benefits
Salary range: Qrs. 3000 3500 + Incentives (plus housing + transport)