Head Of HIS Helpdesk

Head Of HIS Helpdesk Job in Qatar
AAJ Technologies , Qatar

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7 Years
0 - 0 QAR
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
A Bachelor degree in IT or equivalent.
Total Vacancies
1 Job
Posted on
Aug 16, 2016
Last Date
Aug 31, 2016

Job Description

  • Supervises, Plans, organizes, coordinates, assigns, and evaluates the activities of the HIS helpdesk staff and sets work priorities.
  • Provides training, guidance and work counseling for the helpdesk team.
  • Ensure high level plans and strategies are applied in accordance with corporate goals.
  • Facilitates and participates in a climate of cohesiveness, cooperation, and enthusiasm in a workgroup to achieve the set goals.
  • Keeps abreast of trends and new products to facilitate improvement in HIS directorate.
  • Recruits, interviews, and recommends new helpdesk employees based on the needs of the department.
  • Identifies significant issues as they relate to providing a high level of customer service as defined by the customer service standards set by the Division of Information Services leadership.
  • Good interpersonal and communication skills.
  • Ability to lead a large team of HIS helpdesk team members across many sites and show leadership skills.

Job Specification

  • A Bachelor’s degree in IT or equivalent.
  • Minimum of 7 years of helpdesk management experience in computer science or related field and experience in planning and implementing customer-focused call support program

AAJ Technologies

Information Technology and Services - Lahore, Pakistan
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