Head Of HIS Helpdesk
AAJ Technologies, Qatar

• Supervises, Plans, organizes, coordinates, assigns, and evaluates the activities of the HIS helpdesk staff and sets work priorities.

• Provides training, guidance and work counseling for the helpdesk team.

• Ensure high level plans and strategies are applied in accordance with corporate goals.

• Facilitates and participates in a climate of cohesiveness, cooperation, and enthusiasm in a workgroup to achieve the set goals.

• Keeps abreast of trends and new products to facilitate improvement in HIS directorate.

• Recruits, interviews, and recommends new helpdesk employees based on the needs of the department.

• Identifies significant issues as they relate to providing a high level of customer service as defined by the customer service standards set by the Division of Information Services leadership.

• Good interpersonal and communication skills.

• Ability to lead a large team of HIS helpdesk team members across many sites and show leadership skills.

• A Bachelor’s degree in IT or equivalent.

• Minimum of 7 years of helpdesk management experience in computer science or related field and experience in planning and implementing customer-focused call support program

Job Rewards and Benefits