Customer Service Assistant - KAA - IKEA - Doha, Qatar
Al Futtaim Private Company LLC, Qatar
Job Description
No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.
As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.
About Al-Futtaim IKEA
GROWING TOGETHER.
We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.
Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.
JOB PURPOSE:
To ensure Customer expectation from their visit to IKEA is met or exceeded by effectively carrying out day to day jobs to meet service standards, to generate repeat visits and profit to the business
Job Specification
KEY ACCOUNTABILITIES:
Operational
• Help and assist the Kitchen Driver Assembler load and offload the kitchen furniture to the customer’s place
• Help and assist the kitchen Driver Assembler in assembling and installing the kitchen furniture
• Assembly and installation of kitchen furniture in accordance with product assembly instruction and kitchen's design.
Customers
• Collect and ensure complete inventory of tools before leaving the customer’s place
• Collect and remove all empty cartons and other waste materials from the customer’s place, placing them inside the trucks cabin
• Remove all waste materials from the truck’s cabin and throw only in the designated IKEA waste skips
• Delivering and uploading the furniture to the customer's residence in timely and efficient manner.
• Providing good customer service.
Minimum Experience:
• 3 – 4 years
• Knowledge of retail operations
• Furniture assembly skills
• Good English communication skills
• Knowledge of Arabic an advantage
A few more things for you
Interest? Then please join us for a rewarding career journey!
We are here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click, “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.