Kitchen Production Team Leader - IKEA - Doha, Qatar
Al Futtaim Private Company LLC, Qatar
Job Description
About Al-Futtaim IKEA
GROWING TOGETHER.
We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.
Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.
ROLE PURPOSE:
Work together with IKEA Food management team and lead and manage the kitchen production team to fulfil the purpose of Food function by building business and people together. Strive to make people smile while providing irresistible food offers in a welcoming atmosphere that gives our guests a good reason to return again and again. Take ownership for ensuring food safety in all parts of the store and train others as appropriate. Lead and manage co-workers to provide irresistible food offers of good taste and quality served in a safe and efficient way.
KEY ROLE SPECIFIC ACCOUNTABILITIES:
Customers
• Ensure our guests are always in focus and strive to make them smile. Meet and serve our guests showing empathy and care. Willing to listen and support them with an attitude based on the IKEA values.
• Lead by example and a good ambassador for the IKEA store in all contact with our guests, and give them a good reason to return again and again.
• Always look at our store through the eyes of our customers. Have a daily dialogue with our guests to get continuous feedback about their experiences and to learn more about their needs and wants, then take action based on their input.
• Empower and encourage the team to take immediate action to meet the needs of guests and give input on how to continuously improve our meeting with them.
• Know about the services offered in our store and use this knowledge to help guests. Ensure his team does the same.
• Ensure our guests have a great shopping experience at all times throughout the day.
Commercial
• Together with his colleagues and manager they contribute actively in the development and implementation of a clear IKEA Food action plan for thestore using the store business plan and country business plan. These are supported by input from Growing IKEA together and the IKEA Food Direction & Strategy. Develop and execute an annual action plan for his area based on agreed goals.
• Actively implement the range matrix (global and national) by securing quality and availability.
• Serve high-volume dishes that suit the taste of the many people on the local market.
• Secure that we prepare all food in line with the product sheet and secure the quality served at all times.
• Actively use the product sheets to train co-workers. Also ensure all coworkers taste and learn about new products before they are launched.
• Secure an irresistible food offer by ensuring we give customers an appealing range presentation.
• Passionate about his products and actively learn about their content, origins, preparation and other benefits. Share this knowledge with his guests and colleagues.
• Ensure that his team and him know the top-selling products, 3 Aces and 1King, and that they are available and clearly communicated and displayedat all times. We promote alternative products when these are unavailable.
• Utilise everyday commercial opportunities to grow sales and profitability according to the goals in his area. Work with the Functional Commercial Review and other appropriate tools to do so.
• During unexpectedly quiet times, initiate commercial activities that attract store visitors and increase the take-up rate, or take other actions to secure productivity.
Job Specification
Education: Diploma in Culinary or equivalent
Minimum Experience and Knowledge: Experience of working in vibrant retail environment – 5 to 7 years. Hospitality background wil be advantageous
Experience of managing/leading and developing a team.Tactical thinker. Understand KPIs and how to affect their results through departmental actions
Job-Specific Skills:
Advanced knowledge of food production and food safety .
Experience from food service
Business English communication skills
MS Office literate
Sales-driven and passionate about food and people
A few more things for you
Interest? Then please join us for a rewarding career journey!
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