Customer Service Representative - ALF Vehicle Rentals - Doha, Qatar
Al Futtaim Private Company LLC, Qatar
Job Description
Come join us to live well, work better, and be the best.
JOB PURPOSE:
To ensure the customer is dealt with in a pleasant, professional and efficient manner providing best in class customer service and products. Ensure high level of customer satisfaction and enhancing the brand image to meet and exceed set standards. Continuously drive Gallup Customer Service Value to improve customer engagement.
KEY ACCOUNTABILITIES:
Ensure high standards of customer satisfaction so that set standards are met and exceeded. Recommend process of improvements so that the front end operations run smoothly and efficiently. Constantly driving the associate and customer satisfaction level to AVRs standards.
Increase rental revenue and determine the requirement of vehicles for daily & monthly rentals/ reservations so that location revenue targets and customer requirements are exceeded.
Ensure compliance of procedures and recommend new procedures or changes to existing procedures so that revenue and vehicle movement is accurately and completely accounted for. Ensure accuracy of documentation and system entry to achieve zero-error records.
Explore sales opportunities outside the Branch by targeting Government Institutions, Schools/Universities and Corporate clients
Minimum Qualifications and Knowledge: Graduate
Job Specification
Job-Specific Skills:
Understanding of vehicle rental will be an advantage.
PC literate, hospitality background,
We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.