Customer Service Assistant - HD - IKEA - Doha, Qatar
Al Futtaim Private Company LLC, Qatar
Job Description
JOB PURPOSE:
Assist customer in home delivery section in professional manner. Also, to ensure receipt of cash, cheques etc., from all showroom transactions are properly completed and recorded; and such assets are held in safe custody within the company in accord with company procedure.
KEY ACCOUNTABILITIES:
• Ensure all receipts by way of cash, cheque, or other negotiable instruments etc., are completed according to the company policies, systems and procedures.
• Handles routine customer complaint promptly and courteously.
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• Greet all clients at the home delivery front desk in a professional manner.
• Receive, check, and verify goods from customer against the invoice as per the company policy, system and procedures.
• Ensures to report to home delivery senior for any stocks irregularities found while verifying the goods.
• Process home delivery booking schedules following the given benchmark with accuracy.
• Ensure all goods are labelled before moving to the holding area.
• Provide accurate information to customer’s and IKEA sales co-workers regarding home delivery lead time.
• Ensure customer’s home delivery reconfirmation call is carried out a day before the delivery schedule.
• Ensure customer’s follow up call after the delivery
• Maintain neat, clean appearance of self and work area.
• Ensure to follow the home delivery standard operating procedures.
• Schedule home deliveries and assemblies details.
• Attends to customers’ queries and problems in a professional manner.
• Maintains files of completed and pending deliveries.
• Updating PGI reports on a weekly basis and co-ordinate with STS system Errors Maintain all documents/record as required by company systems and procedures.
• Ensure and maintain adequate stock of printed stationary.
• Controlling home delivery teams and services after delivery.
Job Specification
Minimum Experience: 2 years in a similar role.
Minimum Qualifications and Knowledge: High School
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