Service Advisor - DOMASCO - Doha , Qatar Job in Qatar
Al Futtaim Private Company LLC , Qatar

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Experience
2 Years
Salary
0 - 0 USD
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
As Described in Job Ad
Total Vacancies
1 Job
Posted on
Feb 16, 2021
Last Date
May 15, 2021
Location(s)

Job Description

JOB PURPOSE:
The role is expected to receive customers, note down exactly the jobs required, provide estimate with job explanations, prepare job cards, follow up the jobs in the workshop, take approvals for additional repairs, inform any delays, deliver the vehicle and explain the invoice to customers.

KEY RESPONSIBILITIES:

Receiving Customers

Attend promptly and greet with a smile

Ask Question and record customer requests without delay

Collect accurate symptoms of complaints from the customer for quick resolutions at workshop.

Empathise and clarify customer requests.

Repair Order

Ensure adequate number of Repair Order as per the business flow.

Ensure proper explanation of the content of work in detail

Check workshop situation and promise delivery time.

Ensure providing proper cost estimate and delivery time to Customer.

Active Delivery

Ensure keeping promised time to customers

Check and ensure accordance of invoice and work performed.

Inform customer after work completion and agree pick up time.

Clear explanation of the job done and invoice and guide to the cashier.

Deliver the vehicle in person

Service Revenue Targets

Ensure achievement of given revenue targets

Promotion of value added services
Customer Satisfaction

Obtain high standards of Customer Service Values.

Resolution of Customer concerns at the earliest time and ensures satisfaction.

Dealer Certification

Ensure Completion of dealer certification requirements.

Prepare and enrol for Skill Contest events.

Job Specification

QUALIFICATIONS, EXPERIENCE, & SKILLS:
Minimum Qualifications and Knowledge: Diploma or Bachelor of Automobile /Mechanical Engineering .

Minimum Experience: 3 to 5 years overall experience with automobile dealership – Out of which a minimum 3 years in Service Dept. as a Service Advisor.

Job-Specific Skills: Automotive dealer / distributor business processes, working knowledge of MS office, ERP skills, customer handling skills and good communication skills.

Behavioural Competencies : Customer service oriented, honest and responsible, cultural sensitive and Team work.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

Al Futtaim Private Company LLC

Consumer Goods - Dubai, United Arab Emirates
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