The role is expected to receive customers, note down exactly the jobs required, provide estimate with job explanations, prepare job cards, follow up the jobs in the workshop, take approvals for additional repairs, inform any delays, deliver the vehicle and explain the invoice to customers.
Attend promptly and greet with a smile
Ask Question and record customer requests without delay
Collect accurate symptoms of complaints from the customer for quick resolutions at workshop.
Empathise and clarify customer requests.
Ensure adequate number of Repair Order as per the business flow.
Ensure proper explanation of the content of work in detail
Check workshop situation and promise delivery time.
Ensure providing proper cost estimate and delivery time to Customer.
Ensure keeping promised time to customers
Check and ensure accordance of invoice and work performed.
Inform customer after work completion and agree pick up time.
Clear explanation of the job done and invoice and guide to the cashier.
Deliver the vehicle in person
Service Revenue Targets
Ensure achievement of given revenue targets
Promotion of value added services
Obtain high standards of Customer Service Values.
Resolution of Customer concerns at the earliest time and ensures satisfaction.
Ensure Completion of dealer certification requirements.
Prepare and enrol for Skill Contest events.
QUALIFICATIONS, EXPERIENCE, & SKILLS:
Minimum Qualifications and Knowledge: Diploma or Bachelor of Automobile /Mechanical Engineering .
Minimum Experience: 3 to 5 years overall experience with automobile dealership – Out of which a minimum 3 years in Service Dept. as a Service Advisor.
Job-Specific Skills: Automotive dealer / distributor business processes, working knowledge of MS office, ERP skills, customer handling skills and good communication skills.
Behavioural Competencies : Customer service oriented, honest and responsible, cultural sensitive and Team work.
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