Customer Service Assistant - SMALAND - IKEA -Doha, Qatar
Al Futtaim Private Company LLC, Qatar
Job Description
About Al-Futtaim IKEA
GROWING TOGETHER.
We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.
Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.
JOB PURPOSE:
Assist in customer service function which, in Smaland, the IKEA Concept, is ‘Playroom’ in a friendly and professional manner.
KEY ACCOUNTABILITIES:
• Greets and welcomes customers on arrival at Smaland.
• Ensure the Smaland admission policy is explained in a friendly and professional manner.
• Ensure the Childs safety is their main priority while they are in Smaland
• Makes announcements and pages the customers (parents) if there is any issue with the children in the playroom area.
• Handles routine customer complaint promptly and courteously.
• Provides a safe environment for children within the area
• Ensure all system procedures are adheres to as per policy / procedure
• Briefs the Duty Manager on complaints that require management assistance.
• Ensure all emergency procedures are adhered to.
Job Specification
Minimum Qualifications and Knowledge:
• High School
• Local qualification in Child Care as per relevant country.
• First Aid qualification as per relevant country.
Minimum Experience:
• 2 years in a similar role.
A few more things for you
Interest? Then please join us for a rewarding career journey!
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