Waiter/Waitress

Waiter/Waitress
Ali Bin Ali Holding , Qatar

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
High School or equivalent
Total Vacancies
1 Job
Posted on
Feb 26, 2021
Last Date
May 26, 2021
Location(s)

Job Description

  • This role is contributing to the service team’s efforts by presenting a positive first impression of the establishment’s friendliness, excellent service and high standards. The waiter/waitress ensures that guests are provided with an outstanding customer service and actively helps to improve their overall dining experience, resolving any arising issues immediately or in consultation with senior restaurant line management.
  • Greets and serves each guest with a friendly and courteous attitude
  • Ensures understanding of daily specials, internal promotions or menu changes
  • Ensure efficient, smooth communication between BOH and FOH
  • Delivers food/ beverages in a timely manner without any delay to enhance table turnaround times
  • Seeks to minimize food wastage, spillage and breakage at all times
  • Clears table, cutlery, plates as per service sequence supported by the runner
  • Assists in keeping the restaurant clean and safe
  • Follows all cash handling procedures and policies
  • Reports on duty on time in correct uniform/ grooming standards
  • Adheres to set HACCP, ISO guidelines and food safety standards at all times
  • Escalates any customer complaints/ issues immediately to Senior Management or direct line management for prompt resolution
  • Trains runner on correct service standards, hygiene guidelines
  • Knows and memorizes the seating chart/ outline
  • Understands key functionalities of MICROS system
  • Participates in functions and activities with other outlets when required
  • Knows and recalls provenance, ingredients per menu items
  • Advises BOH on customer’s food intolerance

Requirements

  • Diploma/Certificate or Bachelor in Hospitality/ Tourism industry essential
  • Equivalent vocational qualification obtained working for a 4/5 star hotel or fine dining restaurant
  • Must have least 1-2 years work experience in hospitality, restaurants or fine dining environment
  • Excellent command of English, Arabic desirable
  • Must have excellent interpersonal skills and confidence
  • Understanding of MICROS
  • Knowledge of HACCP, ISO standards

Job Specification

Ali Bin Ali Holding

Information Technology and Services - Doha, Qatar