Team Lead Riders
Talabat, Qatar
Job Description
As part of the Delivery Hero network, Talabat is the pioneer of the online food ordering industry in the Middle East. Our operations span across Kuwait, Egypt, KSA, Bahrain, Oman, Qatar, Jordan and the United Arab Emirates.
Talabat was voted the UAE best food app in 2016/2017 by BBC Good Food with over 1,600+ employees, 3.8+ million users, 13,300+ of brands with more than 300,000 daily orders and we are just getting started!
What's On Your Plate?
Role Summary:
Interacts with riders and suppliers to solve operational issues and monitor daily operations. Creates and modifies schedules for riders as per demand. Assists rider supervisors and trainers with tracking riders compliance and performance.
What’s On Your Plate?
Align with riders to solve problems in real-time & monitor them on a daily basis.
Tracking rider performance with coordinators and taking ownership of rider performance.
Weekly zone meeting with riders.
Assisting dispatchers about rider issues via communication channels.
Ensures compliance of rider equipment / branding usage.
Directs, optimizes and coordinates full order cycle.
Support riders in any problem they face by providing 100% live operation support.
Ownership of SOPs’ violation within the fleet
Ensuring 100% fleet hygiene quality.
Provide support to third-party logistics by ensuring “working hours” exercises are being completed to meet daily/weekly forecasted supply targets.
Job Specification
What Did We Order?
Prior experience in the logistics field (1 year minimum).
Knowledge of “last mile logistics” & “in-house operations”.
Proficient in MS Office / Google Suite (Google Sheets, Docs, Slides, Gmail etc.)
Preferably fluent in English & Hindi / Urdu. Arabic is a plus.
Holder of valid Qatari driving license (light vehicle) or willing to get one.
Ability to work under pressure, multitask & work on rotational shifts.
A people-person who can interact with a big team of riders.
Possess good time management & resource planning skills.