Parts Advisor - DOMASCO - Doha, Qatar
Al Futtaim Private Company LLC, Qatar
Job Description
No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.
As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.
Come join us to live well, work better, and be the best.
JOB PURPOSE:
To find and assist in fulfilling customer requirement of parts and be able to supply as soon as possible his requirement and can advise related parts.
KEY RESPONSIBILITIES:
Handle complete parts sales process of walk-in and telephone customers from enquiry to sales order process to achieve monthly budgeted net sales.
Responsible for credit customer’s follow-up of payments as per credit terms and conditions granted to the customers.
Ensure to communicate and consume parts ordered on urgent orders as soon as parts received.
Collect retail customer data and feedback in the given format and convert them to service to generate additional revenue of labour and recalls.
Ensure sales orders, purchase orders, deliveries, cash collection, cash deposits are closed on time as per company standards and documents are filed for records.
Assist warehouse team with monthly perpetual inventory to maintain stock inventory with no discrepancy during annual stock report.
Follow customer service values and achieve CSV targets to surpass in meeting the needs and expectations of the customers.
Take reasonable care for own health & safety and also take care that his or her acts do not adversely affect the health & safety of others.
Ensure quality of job to avoid errors/rework and ensure customer engagement by taking actions against customer complaints
Comply with company QHSE guidelines and SOPs and report all incidents to the manager
Participate in Tool Box Talks and undertake safety awareness trainings as provided by the company
Follow emergency & evacuation procedure of the company
QUALIFICATIONS, EXPERIENCE, & SKILLS:
Minimum Qualifications and Knowledge: You will be undergraduate or having Post-Secondary Diploma in Auto or Electro Mechanic Specialty.
Minimum Experience: A minimum of 2-3 years experience within spare parts operations, preferably at an automotive parts sales counter, familiarity with safety standards during work for people, machines and material
Job-Specific Skills: Communication skills in English / Arabic, Good interpersonal skills, Good in MS Office, Well –versed in EDOL
Job Specification
Behavioural Competencies :
Ability to speak, write and read English to deal with supervisors and customers
PC literate; knowledge of SAP preferred ; relationship builder; the ability to build and maintain friendly, warm relationships with customers, good listener
We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.