The Digital Products Manager (Specialist) is responsible for the product planning and execution a leading arts and culture institution in Qatar. The role includes: gathering and prioritizing business, user and stakeholder requirements; defining the product vision; and working closely with the design and development team, IT and other groups within the organization to ensure satisfaction goals and user needs are met and that products align with the organisation's mission, priorities and quality standards. This role champions the products and the prioritization of features across the organization.
The ideal candidate will have a proven track record of managing the development of and tracking successful websites, apps, and other digital experiences and will own the roadmap for products, making decisions about prioritization. Candidates must be able to demonstrate effective communication, collaboration, and project management skills.
Requirements
DUTIES AND RESPONSIBILITIES
- Defines product development roadmap and prioritization for specific digital products, aligning them with organizational milestones, and digital strategy
- Carries out requirements gathering with key stakeholders and user groups to inform the product roadmap
- Fulfills the role of Scrum Master in some cases, managing prioritized epics and user stories for product development team for iterative releases
- Captures requirements from the public and the business and prioritizes them for sprint
- Creates and maintains product specifications in order to brief design and development teams effectively and be the point of contact for all information about the organization's digital products
- Writes scopes of work for delivery of digital solutions from external suppliers
- Aligns business objectives with user needs to prioritize features for development
- Ensures digital products are designed to the highest possible UX and UI standards and reflect the organization's brand values
- Ensures a focus on user-friendly and audience-focused experiences
- Conducts retrospectives to identify and resolve any outstanding issues
- Proactively works with the team in order to resolve bottlenecks or blockers
- Measures and tracks results based on defined goals and KPIs, including web analytics and SEO tracking
- Collaborates with colleagues in IT to ensure the necessary infrastructure is in place to meet the needs of the digital program
- Manages approvals processes to ensure web and app designs are approved by senior management in a timely fashion
QUALIFICATIONS AND REQUIREMENTS
- Essential: Bachelor’s and/or Masters Degree in related field
- Essential: 9+ years relevant work experience in managing digital products using agile methodology
- Desirable: Professional qualification in Agile and Lean development
- Experience with current web development practice and agile project management
- Experience with online ticketing and membership systems
- Experienced working with a web CMS, such as Wagtail (organization's current CMS)
KNOWLEDGE AND SKILLS
- Skilled in leading digital product teams through an agile process
- Experience with product management and features prioritization in large scale organizations
- Knowledgeable about web development fundamentals, proficiency in HTML and CSS preferred
- Knowledgeable about current and emerging best practices in product development of websites and apps
- Knowledgeable about Agile and Lean processes and digital project management methodologies
- Desirable: Knowledgeable in Python or other programming languages
PERSON SPECIFICATIONS
- A motivated self-starter able to collaborate with others
- Ability to take on a variety of tasks as required on a small team
- Detail-oriented and able to project manage both longer-term initiatives and shorter-term updates
- A natural affinity for problem-solving and improving functionality with cutting-edge user experiences
- Able to communicate clearly about technology to non-technical colleagues