Concierge - Premium with CREDO ( Les Clefs d’Or) - Doha
Apt Resources, Qatar

We are looking for a reliable hotel concierge to work at the main entrance desk of our venues. You will be the first to meet our customers so the first impression of our venue depends on your friendliness and efficiency. The ideal candidate will be a smart and trustworthy individual able to provide customers with a warm greeting and handle all incoming requests. In addition, you will be responsible to protect the venue and its residents by monitoring who comes in and out of our premises. The goal is to contribute to an overall pleasant customer experience to increase our reputation and ensure sustainable growth.

• Welcome customers upon entrance and confirm reservations
• Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
• Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the venue
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
• Arrange events, excursions, transportation etc. upon request from venue residents
• Answer the phone and make reservations, take and distribute messages or mail and redirect calls
• Respond to complaints and find the appropriate solution

Requirements

• Proven experience as concierge; experience in customer service or relevant role is an advantage. If you have CREDO ( Les Clefs d’Or) it will be to your advantage.
• Proficiency in English; multilingual is strongly preferred speaking at least 2 to 3 languages which could be Arabic / French / Spanish / Portuguese / German / Dutch)
• Excellent communication skills
• Polite and confident with a great deal of patience
• Ability in multitasking and time-management
• Aptitude in resolving issues with a customer-focused orientation
• High school diploma; degree in hotel management or relevant field will be a plus

Benefits

US $ 3000 for 6 weeks plus free food, housing, transport, laundry, tickets, visa.

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