Front Office Duty Manager - Arabic Speaking

Front Office Duty Manager - Arabic Speaking
Apt Resources, Qatar

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Unspecified
Total Vacancies
1 Job
Posted on
Dec 13, 2022
Last Date
Jan 13, 2023
Location(s)

Job Description

Our client a 5 star hotel in Doha is looking for a Front office Duty manager to manage our reception area. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guests services. As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach. Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers. You will also double up as a Duty Manager.


Responsibilities
  • Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
  • Train, supervise and support office staff, including receptionists, security guards and call center agents
  • Schedule shifts
  • Ensure timely and accurate customer service
  • Handle complaints and specific customers requests
  • Troubleshoot emergencies
  • Monitor stock and order office supplies
  • Ensure proper mail distribution
  • Prepare and monitor office budget
  • Keep updated records of office expenses and costs
  • Ensure company’s policies and security requirements are met

Requirements

  • Proven work experience as a Front desk manager or Reception manager or Duty Manager
  • Thorough knowledge of customer service, office management and basic bookkeeping procedures
  • Proficiency in English (oral and written)
  • Proficiency in Arabic ( Oral and written)
  • Solid knowledge of MS Office, particularly Excel and Word
  • Previous experience in PMS
  • Excellent communication and people skills
  • Good organizational and multitasking abilities
  • Problem-solving skills

Benefits

Basic salary QAR 4500 + Free accommodation, Transport, air tickets and all other standard 5 star hotel benefits.

Job Specification

Job Rewards and Benefits

Apt Resources

Information Technology and Services - Doha, Qatar
© Copyright 2004-2024 Mustakbil.com All Right Reserved.