Our client a 5 star hotel in Doha is looking for a Front office Duty manager to manage our reception area. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guests services. As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach. Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers. You will also double up as a Duty Manager.
Responsibilities
- Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
- Train, supervise and support office staff, including receptionists, security guards and call center agents
- Schedule shifts
- Ensure timely and accurate customer service
- Handle complaints and specific customers requests
- Troubleshoot emergencies
- Monitor stock and order office supplies
- Ensure proper mail distribution
- Prepare and monitor office budget
- Keep updated records of office expenses and costs
- Ensure company’s policies and security requirements are met
Requirements
- Proven work experience as a Front desk manager or Reception manager or Duty Manager
- Thorough knowledge of customer service, office management and basic bookkeeping procedures
- Proficiency in English (oral and written)
- Proficiency in Arabic ( Oral and written)
- Solid knowledge of MS Office, particularly Excel and Word
- Previous experience in PMS
- Excellent communication and people skills
- Good organizational and multitasking abilities
- Problem-solving skills
Benefits
Basic salary QAR 4500 + Free accommodation, Transport, air tickets and all other standard 5 star hotel benefits.