The candidate manages IT maintenance and personnel located in the Airport in a manner that creates a proactive team and highly customer-focused environment. The candidate maintains a professional and efficient level of service in a fast-paced environment in order to prevent any disruption in airline operations or passenger services. Oversees the operations of all systems and ensures that it is operational 24x7x365. Also: - Review technical and customer support specifications and provide recommendations on best value to meet customer requirements. - Maintain regular progress communication with the customer and take any remedial action for deficiencies. - Identify new opportunities to increase ARINC business at airport and assist to bring them to closure. - Manage the local budget and staffing requirements. - Serve as customer liaison with a variety of airline and airport authority customers, assuring continual compliance and reporting of service level performance and ensuring customer, corporate or local procedures/expectations are in compliance. - Assist senior management in directing the project life cycle by supporting the development of comprehensive project plans, including both long- and short-range goals and milestones. - Interface with senior management to communicate status of projects. - Provide continued growth, mentoring and career track for staff using Performance Management Planning. - Promote continual quality improvements and support development of quality control programs. .
Candidate must have Bachelor's Degree and five or more years as a Customer Support/Service Manager in the information technology industry