Site Manager
Sgs, Qatar

The candidate manages IT maintenance and
personnel located in the Airport in a manner that
creates a proactive team and highly customer-focused
environment. The candidate maintains a professional
and efficient level of service in a fast-paced
environment in order to prevent any disruption in
airline operations or passenger services. Oversees the
operations of all systems and ensures that it is
operational 24x7x365. Also:
- Review technical and customer support
specifications and provide recommendations on
best value to meet customer requirements.
- Maintain regular progress communication with
the customer and take any remedial action for
deficiencies.
- Identify new opportunities to increase ARINC
business at airport and assist to bring them to
closure.
- Manage the local budget and staffing
requirements.
- Serve as customer liaison with a variety of airline
and airport authority customers, assuring
continual compliance and reporting of service
level performance and ensuring customer,
corporate or local procedures/expectations are in
compliance.
- Assist senior management in directing the project
life cycle by supporting the development of
comprehensive project plans, including both
long- and short-range goals and milestones.
- Interface with senior management to
communicate status of projects.
- Provide continued growth, mentoring and career
track for staff using Performance Management
Planning.
- Promote continual quality improvements and
support development of quality control programs.
.

Candidate must have Bachelor's Degree and five or
more years as a Customer Support/Service Manager
in the information technology industry